We’re Here to Listen
At Unify, your experience is everything. Whether it’s a compliment, suggestion, or concern, we want to hear from you. Your feedback helps us improve, grow, and deliver the best possible support for you and every participant we work with.
How to Provide Feedback or Make a Complaint
We make it easy for you to share your thoughts:
- Online: Fill out our Feedback and Complaints Form — it only takes a few minutes.
- Email: Send us your feedback at admin@uds.com.au
- Phone: Call us directly on 1300 777 837 — we're ready to listen.
- In Person: Visit one of our offices and speak with a friendly member of the team.
What Happens Next?
Once we receive your feedback or complaint:
- Acknowledgement: We'll confirm we have received your submission within 2 business days.
- Review: Our leadership team will carefully review your feedback.
- Follow-Up: If needed, we'll contact you for more information or clarification.
- Resolution: We'll work with you to find a fair outcome and keep you informed throughout the process.
Your privacy is respected at every step, and all feedback is handled confidentially.
Your Rights
You have the right to:
- Be heard without fear of judgement or negative consequences.
- Have your complaint handled fairly, respectfully, and in a timely manner.
- Request an independent advocate to support you through the process.
If you are not satisfied with the outcome, you also have the right to escalate your complaint to external bodies such as the NDIS Quality and Safeguards Commission.