Privacy Policy

1. Our Commitment to Privacy

At Unify Disability Services Pty Ltd (“Unify”, “we”, “our”, “us”), we are committed to protecting your privacy and upholding your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a registered NDIS provider, we also operate in line with NDIS Practice Standards and understand the importance of protecting your personal and sensitive information.

We never sell your data, and we advocate strongly for the privacy rights of all participants, families, and carers.

2. What Information We Collect

We may collect and hold personal and sensitive information including:

• Full name, date of birth, address, phone number, email
• NDIS number and funding details
• Information about your disability, health conditions, medical history, and assessments
• Support plans, goals, and progress reports
• Referrals, appointment history, service usage data
• Contact details of legal guardians, carers, or other authorised representatives
• Website usage data (e.g. cookies, IP address, Google Analytics, Meta Pixel)
• Any other information relevant to your supports and services

3. How We Collect Your Information

We collect information directly from you or your authorised representative via:

• Intake and consent forms
• Contact and referral forms (online or in person)
• Phone calls, emails, and telehealth sessions
• Our online platforms (including uds.com.au)
• Third parties (e.g. plan managers, GPs, allied health professionals) with your consent

4. Why We Collect It

We collect this information so we can:

• Deliver safe, tailored and high-quality supports and services
• Communicate with you and your support network
• Manage appointments and service records
• Fulfil obligations under the NDIS Quality and Safeguards Commission
• Report to the NDIA where appropriate or required
• Respond to your questions, feedback, or complaints
• Improve our services and website experience

5. How We Store and Protect Your Information

Your data is stored securely in systems such as Splose, Shiftcare, and PRODA, all of which meet Australian and international data protection standards (including HIPAA compliance).

We use:

• Secure, password-protected systems
• Role-based access control
• Encrypted communications
• Locked physical storage (for hardcopy files)
• Routine staff training on privacy and NDIS obligations

We regularly review and update our systems to ensure data integrity and confidentiality.

6. Disclosure of Personal Information

We will not disclose your information without consent, except where:

• Required by law or a court order
• Necessary to report a serious risk to your safety or the safety of others
• Permitted by the NDIS Quality and Safeguards Commission or the NDIA

With your consent, we may share your information with:

• NDIS or NDIA representatives
• Support Coordinators or Plan Managers
• Allied health professionals or medical practitioners
• Legal guardians, carers, or family members

We do not transfer your personal information overseas.

7. Consent and Participant Rights

Before collecting or disclosing any sensitive information, we seek your written consent.

As a participant, you have the right to:

• Access the personal information we hold about you
• Request corrections if your information is inaccurate or outdated
• Withdraw consent at any time (subject to legal or funding obligations)

To make a request, please contact us at admin@uds.com.au.

8. Feedback and Complaints

If you have a privacy concern, you can:

• Speak with your primary contact at Unify
• Submit a feedback form at uds.com.au/feedback
• Email our Privacy Officer: admin@uds.com.au

We will acknowledge your complaint within 3 business days and aim to resolve it within 30 days. If unresolved, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Our Website

Our website uses cookies and third-party tools (such as Google Analytics and Meta Pixel) to track general usage patterns and improve your experience. These do not identify you personally but may collect information about your browser, location, and how you use our site.

Forms submitted through our website (e.g. intake and contact forms) are protected by secure protocols.

10. Policy Updates and Contact

This policy may be updated from time to time to reflect changes in law, technology, or our practices. We recommend you review it periodically.

Latest version: Version 1.0
Last reviewed: 10 June 2025

For any questions or concerns, please contact:

Privacy Officer:
Michael Tawdrous
admin@uds.com.au